Refund policy

Returns & Refunds

Free 30-day returns
You have 30 days from the day you receive your order to request a return — no reason needed. This applies to all items, including sale items. Returns are free.

How to return
1. Log in to your account at https://account.annethalea.com, select your order and choose "Request return".
   Prefer email? Send your order number and the item(s) you'd like to return to hello@annethalea.com.
2. Once your return is approved, we'll email you a free return label and instructions.
3. Drop off your parcel within 14 days of requesting your return.

Condition of returned items
Please return your items unworn and undamaged, in their original packaging if possible. If an item shows signs of wear or damage beyond what's needed to try it on, we may deduct the loss in value from your refund.

Refunds
Once we've received your return, we'll refund you on your original payment method within 14 days of your return request. If you return your entire order, we'll also refund the standard shipping costs you paid. Please note that your bank may need a few extra days to process the refund.

Non-returnable items
Gift cards can't be returned.

Exchanges
The quickest way to get a different item is to return the one you have and place a new order.

Damaged, faulty or wrong item?
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us at hello@annethalea.com and we'll make it right with a repair, replacement or refund. This doesn't affect your statutory rights.

Right of withdrawal (EU)
Under EU law, you have the right to withdraw from your purchase within 14 days of receiving it without giving a reason. Our 30-day return window gives you even more time. You can withdraw via your account at account.annethalea.com or by email to hello@annethalea.com.

Questions?
We're happy to help: hello@annethalea.com