Returns
Jewellery is personal, and sometimes a piece is not right once it is in your hands. Here is how to send it back.
Quick answers
How long do I have to return something?
30 days from the day you receive your order. You do not need to give a reason.
How do I return a piece?
- Log in to your account and choose “Request return” on your order, or email hello@annethalea.com with your order number and the pieces you are returning.
- Once your return is approved, we email you a free PostNL return label and instructions.
- Pack the piece securely, in its original box if you can, and drop it off within 14 days of your request.
Ask for your return within 30 days of delivery.
Who pays for return postage?
Returns are free: once your return is approved, we email you a PostNL return label. Keep your proof of drop-off until your refund arrives.
What condition should it be in?
Unworn and in its original packaging. You are welcome to try a piece on to see if it suits you, the way you would in a shop. If it comes back showing more wear than that, we may reduce the refund accordingly.
When will I get my refund?
We refund your original payment method within 14 days of your return request. Your bank may need a few extra days to show it.
Something arrived faulty or damaged
Our pieces are built to last, and every one comes with a 2-year warranty. Email hello@annethalea.com with your order number and a photo and we will repair, replace or refund it.
You sent me the wrong piece
That is on us. Let us know and we will cover the return postage and send the right piece out to you.
