Terms of service

Terms and Conditions

Last updated: 30 October 2026

These terms apply to every order placed through annethalea.com. By placing an order, you accept them. Nothing here limits your statutory rights as a consumer under Dutch and EU law. Where these terms and those rights differ, your rights win.

Who you are contracting with

Anne Thaléa V.O.F.
De Rijpstraat 129-2
1056 XN Amsterdam
The Netherlands

Email: hello@annethalea.com · Phone: +31624585877
Chamber of Commerce (KvK): 42024573
VAT number: NL869352040B01

Our shop runs on Shopify, but when you buy from us, your contract is with Anne Thaléa V.O.F., not with Shopify.

Placing an order

Adding a piece to your basket is not an order. The contract is formed when we send your order confirmation email. If we can’t fulfil an order, for example because a piece has sold out or there is a pricing error, we’ll let you know and refund you in full.

You must be 18 or over to order.

Prices

All prices are in euros and include 21% Dutch VAT. Delivery costs are shown before you confirm your order. We may change prices, but never after your order is confirmed.

If a price is obviously wrong, such as a clear typing error, we are not obliged to honour it. We will always contact you before doing anything.

Payment

Payment is taken at checkout. Pieces remain ours until they are paid for in full.

Delivery

We ship within the Netherlands with PostNL. The delivery times on our Delivery page are estimates, not guarantees. Responsibility for your parcel passes to you once it has been delivered to you, or to someone you’ve asked to receive it.

Changing your mind

By law, you have 14 days from receiving your order to withdraw from your purchase without giving a reason. We give you 30 days. To return something, let us know by email or use the withdrawal form on our Returns page.

We cover the cost of sending a piece back. We refund the price of the piece and the standard delivery cost within 14 days of hearing from you. We may wait until we’ve received the piece, or proof that you’ve sent it. We refund using the same payment method you used to order.

Please handle pieces with care while deciding. If a piece comes back worn or damaged beyond what’s needed to try it on, we may deduct an amount for the loss in value.

These follow the standard exceptions in Dutch consumer law, and we’ll always flag them on the product page.

If something isn’t right

Every piece should match its description and meet the quality you can reasonably expect. If a piece is faulty or not as described, you’re entitled to a repair, a replacement or a refund. This right sits apart from the withdrawal period above and lasts well beyond it.

Our 2-year guarantee

On top of your statutory rights, every piece comes with a 2-year guarantee from the date of delivery. It covers manufacturing faults, including stones coming loose and the PVD coating wearing through under normal use. To make a claim, email us your order number and a photo, and we’ll arrange a repair or replacement.

The guarantee doesn’t cover damage from accidents, misuse, or pieces that have been altered by someone else. It never replaces your legal rights; it adds to them.

Our jewellery

Our pieces are made from 316L stainless steel with an 18K gold PVD coating, built to be worn every day. You’ll find our care guidance on the Materials & care page.

Screen colours vary between devices, so a piece may look slightly different in person. Where a piece is set with a natural stone, small variations are part of its character and not a fault.

Reviews and content you share

If you send us a review, photo or other content, or tag us on social media and agree when we ask, you give us permission to share it on our website and channels, credited to you where possible. Please only share content that is yours to share. We may remove reviews that are offensive, misleading or unlawful. Reviews are not edited to change their meaning.

Your personal data

Our Privacy Policy explains how we and Shopify use your personal data when you visit our site and place an order.

Intellectual property

All content on this site belongs to us, including photographs, text, designs and the Anne Thaléa name and logo. You’re welcome to share it personally, but you may not use it commercially without our written permission.

Liability

We are liable for foreseeable loss caused by our failure to meet these terms. We are not liable for loss that couldn’t reasonably have been foreseen, or for business losses. Nothing here excludes or limits liability that can’t be excluded by law, including for death or personal injury caused by our negligence, or for fraud.

Complaints

Email hello@annethalea.com. We aim to reply within two working days and to resolve every complaint within 14 days. If we can’t resolve it between us, you can take your complaint to the competent Dutch court.

Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page at the moment you placed it.

Governing law

Dutch law applies. If you live in another EU country, you keep the protection of the mandatory consumer law of that country.