Delivery
Every order is packed by hand in the Netherlands and sent with PostNL.
Quick answers
How much does delivery cost?
Delivery is always free, standard and express, with no minimum order.
- Standard, PostNL: free, arrives 1–2 business days after dispatch.
- Express, PostNL: also free. Choose it at checkout if you need your piece sooner.
Where do you ship to?
Within the Netherlands only, for now. We are working on opening up the rest of the EU. Join our newsletter and you will hear about it first.
When will my order arrive?
We pack every order by hand within 1–2 business days. Orders placed at the weekend or on a public holiday go out on the next business day. PostNL delivers Monday to Saturday.
How can I track my order?
As soon as your parcel leaves us, you will get an email with a PostNL track & trace link. You can follow it at postnl.nl/tracktrace or in the PostNL app, where you can also redirect it to a pickup point or a neighbour.
What if I am not at home?
PostNL will try a neighbour first. If that does not work, they leave a card and take the parcel to a nearby PostNL point, where it is kept for a few days. Your track & trace page shows exactly where it is waiting.
Can I change my delivery address?
Email us as soon as you spot it. If the parcel has not been handed to PostNL yet, we can usually change it. Once PostNL has it, we cannot.
Will I pay any extra charges?
No. All prices include 21% Dutch VAT, and because we ship within the Netherlands there are no customs charges or import duties.
My parcel has not arrived
Check your track & trace link first. If your parcel has not arrived within 7 business days of dispatch, or the tracking has not moved for a couple of days, get in touch with your order number. We will follow it up with PostNL and make sure you get your order or a full refund.
